Instant Messaging

What is instant messaging? 

Instant messaging (or ‘IM’) apps are categorised by the ability to send and receive messages in real-time. This is also known as direct messaging (‘DM’) or private messaging (‘PM’). 

How does it work?

Instant, direct or private messaging allows for a more private conversation to take place between users. For example, users can communicate in ‘private’, directly with each other, rather than on a public wall or forum. Some instant messaging also allows for a group chat where multiple users can be in the same conversation. 

Instant messaging apps have expanded beyond being purely text based, with many apps now featuring video and audio call capabilities. 

Popular examples include KIK, WhatsApp, Telegram, Viber, Discord, WeChat, Messenger Kids and iMessenger. Many platforms, including social networking, gaming, image and video sharing apps, also have an in-built chat function or a complementary messaging service to allow for users to communicate directly. 

Popular platforms with complementary direct message features include Instagram, Snapchat, Facebook and TikTok. 

Did you know…
The age restriction to join most social platforms above is 13 years. 

What are the challenges? 

With the ability to share pictures, messages and videos across various platforms, meeting people and interacting online can present challenges for safety and well-being. Additionally, many parents or carers may not be aware that the platform their child is using contains a message function. 

Interactive platforms such as direct messages or chat functions can be used by offenders as a gateway to initiate contact with children online. 

Without secure privacy settings, it can be possible for anyone to make contact using direct messages. 

Some instant messaging apps or functions may have perceived ‘anonymity’, with limited verification required to create an account or begin using a service. In these situations, it can be difficult to verify another user’s identity and who they say they are.

Instant messaging group chats or conversations might include various users, including people your child may or may not be ‘friends’ with or on their contacts list, allowing them to communicate with people they don’t know. 

There are also apps that allow for ‘secret’ conversations, which means the messages are locked to one device rather than the account and sometimes require a password to see them.

Tips for staying safe online:

• Talk to your child about their online interactions, who they might communicate with, and how. 
• Encourage your child to question suspicious accounts or users and unknown, random, or unsolicited friend or follower requests. 
• Strong privacy settings, including limiting direct message functions, can be vital in preventing unwanted or inappropriate contact. 
• If you aren’t sure how an app works, research and download it yourself to learn its features, or sit down with your child and ask them to show you how it works. This can help you understand the potential challenges these apps might have and what precautions to take for your child. 
• Should an issue arise, report and block inappropriate contact on the apps, games, and sites your child uses. 

https://www.thinkuknow.org.au/index.php/resources-tab/parents-and-carers